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Knowledge Base
Self-service guides and answers across all FCBH service desks
Knowledge Base
12 articles
IT Support
Accounts & Access
How to reset your Office 365 password
password
office365
account
login
1,284
95%
IT Support
Accounts & Access
Setting up Microsoft Authenticator for MFA
mfa
authenticator
security
office365
962
96%
IT Support
Network & Remote
How to request VPN access for field work
vpn
remote
field
network
734
89%
Software Development
Reporting Issues
How to submit a bug report for Battlefield
bug
battlefield
report
dev
689
93%
IT Support
Network & Remote
Connecting to FCBH WiFi on a personal device
wifi
network
byod
guest
512
94%
Facilities
Rooms & Studios
Studio booking procedures
studio
booking
recording
room
398
94%
Software Development
Dev Process
Bug report vs feature request: which one do I file?
bug
feature
process
triage
321
82%
Facilities
Maintenance & Safety
Reporting an HVAC or temperature problem
hvac
temperature
studio
maintenance
276
85%
Facilities
Maintenance & Safety
Requesting a badge or building access change
badge
access
security
onboarding
214
93%
Software Development
Dev Process
Understanding sprint cycles and ticket turnaround
sprint
process
turnaround
backlog
198
89%
Field Operations
Field Emergencies
Field emergency protocol for equipment failure
field
emergency
equipment
protocol
156
97%
Field Operations
Logistics & Customs
What to do when a shipment is held in customs
customs
shipping
logistics
proclaimer
143
94%