Service Desk

Unified ticket management across all FCBH departments

Last refreshed 16:09:48

Open Tickets

SLA Breached

Avg Response Time

1.8 hrs

Resolved Today

TK-001Locked out of Office 365 — traveling in Kenya8d ago

Dave Parton / Ministry / Global ServicesITP1In ProgressRusty KingOverdue1remotetravelurgent

TK-002AC not working in Studio B9d ago

Tara Sigur / Language RecordingFacilitiesP2AssignedWilliam BoggsOverdue2studiohvac

TK-003Battlefield login page crashes on Safari8d ago

Joan Polito / Donor OperationsDevP2OpenUnassignedNo SLA1browser-compatlogin

TK-004New hire onboarding — Marcus Rivera13d ago

Zach Kirchgessner / HRITP3In ProgressRusty KingNo SLAonboardingnew-hire2/4

TK-005Proclaimer shipment stuck in Lagos customs11d ago

Mary Sockaci / Regional OperationsFieldP1BlockedGordon FiddesBreached3customsshippingurgentsla-breach1/2

TK-006Restock paper towels — all restrooms9d ago

Daniel Porter / Digital MarketingFacilitiesP4ResolvedWilliam BoggsNo SLAjanitorialrestock

TK-007Bible Brain API returning 504 on /filesets endpoint9d ago

Bradley Brane / Software DevelopmentDevP2AssignedJiani ChenNo SLAapibible-brainperformance

TK-008Request Hausa NT audio remaster — noise in chapters 4-78d ago

Tara Sigur / Language RecordingAudioP3OpenUnassignedNo SLA4remasterqc-flag

TK-009VPN disconnecting every 10 minutes from Niamey8d ago

John Peace / OBT OperationsFieldP2AssignedRusty KingOverduevpnremotetravel

TK-010Conference room 2 projector bulb burned out9d ago

Clay Jackson / Office of the COOFacilitiesP2In ProgressWilliam BoggsOverdue1av-equipmentmeeting

TK-011Benefits enrollment question — dental plan options8d ago

Beth Barham / Payroll & BenefitsHRP4OpenUnassignedNo SLAonboardingbenefits

TK-012Gospel of Luke — Dagbani video edit request12d ago

Roy Canada / Global PartnershipsVideoP3AssignedVictor Padilla Jr.No SLAgospel-filmdagbanisubtitles

My Assigned

Nothing assigned to you.

SLA Watch

Proclaimer shipment stuck in Lagos customs

BREACHED - TK-005

Conference room 2 projector bulb burned out

At risk - TK-010

AC not working in Studio B

At risk - TK-002

Locked out of Office 365 — traveling in Kenya

At risk - TK-001

VPN disconnecting every 10 minutes from Niamey

At risk - TK-009

Queue Summary

Facilities

Dev

Finance

Field

Audio

Video

Prod