Service Desk Administration
Manage teams, roles, SLA policy, and canned responses
4 teams
IT Support Team
Front-line and escalation support for accounts, devices, network, Office 365, and cloud infrastructure across all FCBH staff and field workers.
ITRound-robin
RKJSLCVMBJ5 members · Lead Rusty King
Facilities Team
Building maintenance, HVAC, plumbing, electrical, room and studio setup, janitorial, and badge/access support for the FCBH campus.
Facilities
BBLSTM3 members · Lead Bill Boggs
Software Dev Team
Owns the Battlefield platform, Bible Brain, and internal applications. Triages bug reports, feature requests, and AI innovation experiments.
DevAIRound-robin
TCCZLTJCJPSC7 members · Lead Tim Chavez
Field Operations Team
Supports field workers and regional partners — equipment shipments, customs, remote IT, travel emergencies, and Proclaimer production logistics.
FieldProd
MSMADMGFDL5 members · Lead Mary Sockaci